You are welcome to contact our lovely team by phone, email or by popping in to see us in person. Alternatively, please fill in the form below. All information will be kept in the strictest confidence. We look forward to hearing from you.
We welcome patients of all abilities. Our lovely practice has a disabled parking space with lots of room, a ramp entrance, large disabled toilet and ground level reception and surgeries that are ideal for those with mobility difficulties and parents with buggies. If you have any questions regarding accessibility, please don’t hesitate to give us a call.
In the event of an emergency, please call as early as possible during opening hours. Out of normal hours, please call our usual number and listen to the recorded message for advice.
Feedback & Complaints
Our team has been working together for many years so we are a finely honed and effective group of professionals who focus our attention on the needs of our patients. We work really hard to deliver a superb experience, which of course we hope every one of our patients is satisfied with but that doesn’t mean we can’t be better!
We welcome constructive feedback, whether good or bad, so please let us know what you think of our service. You can do this by:
- Speaking to us in person
- Filling in a feedback form at reception
- Downloading our feedback form
- Emailing our manager at firstname.lastname@example.org
- Writing to us at Raynesway Dental, 1-3 Raynesway, Alvaston, Derby, DE24 0DW.
- General Dental Council: www.gdc-uk.org
We respond promptly to any customer feedback. If you are still not happy and would like to take things further, The Dental Complaints organisation is the next step. Their website can be found at www.dentalcomplaints.org.uk and here you will find an online form to fill in. Alternatively, they can be contacted by phone on 08456 120 540.